Privacy Policy

Last Updated: 18/12/2024

Archer Air  ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights under Australian privacy laws.

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Information We Collect

We collect several types of personal information to provide and improve our services, including:

1. Personal Information: When you fill out forms on our website (e.g., booking an appointment or requesting a quote), we collect personal details, such as:

   • Name

   • Email address

   • Phone number

   • Address (for quote requests or service delivery)

   • Type of service or products requested (e.g., AC system details)

   • Payment information (for bookings or purchases, if applicable)

2. Non-Personal Information: We may also collect non-personal data, including:

   • IP address

   • Browser type and version

   • Device type

   • Referring website

   • Pages visited on our website

   • Time spent on each page

This information is used to improve your browsing experience and ensure that our site functions properly.

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How We Use Your Information

We use the personal information we collect for the following purposes:

1. To Provide Services: To process bookings, appointments, and quote requests. We may also use your contact details to send updates or follow-up communications related to your service request.

2. To Improve Our Website: To enhance your user experience, troubleshoot issues, and improve our website's functionality.

3. To Communicate with You: To send important updates, service confirmations, reminders, or promotional offers (if you choose to receive marketing).

4. For Marketing: With your consent, we may send you promotional emails or newsletters about our products, services, or special offers.

5. To Comply with Legal Obligations: We may use your personal data to comply with applicable Australian laws and regulations.

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Data Sharing and Disclosure

We do not sell, trade, or share your personal data with any third parties. Your personal information is only used for the purposes described in this Privacy Policy, and we do not disclose it to external organizations or companies, unless required by law.

We may use trusted third-party service providers for tasks such as:

• Processing payments

• Managing our email communications

• Hosting services

These service providers will only have access to the personal data they need to perform their services and are contractually obligated to protect your data.

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Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device to collect information about your interactions with our site. This helps us:

• Improve site functionality

• Remember your preferences

• Analyze website traffic

You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect some features of our website.

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Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or misuse. While we implement industry-standard security measures, please be aware that no system can be completely secure, and we cannot guarantee the absolute safety of your data.

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Your Rights

As a resident of Australia, you have certain rights concerning your personal data under the Australian Privacy Principles (APPs), which are part of the Privacy Act 1988. These rights include:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request that we update or correct any inaccurate or incomplete personal data.

• Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have.

• Opt-Out of Marketing: If you receive marketing communications, you can opt-out at any time by following the unsubscribe instructions in the emails or contacting us directly.

To exercise any of these rights, please contact us using the details below.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

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Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last Updated" date. We encourage you to periodically review this page to stay informed about how we are protecting your information.